Experience has long been considered the best teacher of knowledge. Since we cannot experience everything, other people’s experiences, and hence other people, become the surrogate, of knowledge. I store my knowledge in my friends is an axiom for collecting knowledge through collecting people.

Karen Stephenson

cit. in Community Management. Processi informali, social networking e tecnologie Web 2.0 per la gestione della conoscenza nelle organizzazioni, Emanuele Scotti, Rosario Sica, Apogeo, Milano 2007

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